• Info and deliveries
  • Payments and promotions
  • Returns & Refunds
  • Payment
  • Products
  • Contact
  • How do I know where my order is?

    When you placed the order, you should have received a confirmation email. This email often contains a tracking number or a link to track your order.

  • What are your delivery times?

    • DHL Express: fast delivery, next day (J+1)

    • Colissimo: on average 48 business hours

    • Mondial Relay: 3 to 5 business days, and delivery is free for purchases of €60 or more?

     you placed the order, you should have received a confirmation email. This email often contains a tracking number or a link to track your order.

  • When will my order be shipped?

    Any order placed before 3:00 PM is prepared and shipped the same day (excluding weekends and public holidays).

  • Will I receive a tracking number?

    Yes, as soon as your order is shipped, you will receive an email with a tracking link to follow your parcel in real time.

  • My parcel seems to be stuck — what should I do?

    Don’t worry, our customer service team is here to help you locate it and find a quick solution ✨

    sav@brentinyparis.com | ? 04 81 68 07 92

  • How do I place an order?

    It’s quick and easy: add your items to the cart, proceed to checkout, and follow the steps.

  • How do I know if my order has been successfully placed?

    You will receive a confirmation email with your order number as soon as your payment is accepted. ✅

  • Can I modify or cancel my order?

    Our teams prepare your orders very quickly! Once an order is confirmed, it is unfortunately no longer possible to modify it. However, our customer service team is here to help you find the best solution.

  • An item I love is out of stock — what should I do?

    Some products are restocked regularly ✨ Enable the ‘Notify me’ alert on the product page to be notified as soon as it’s back in stock.

  • How do I make a return?

    1. Log in to your account in the “My Account” section

    2. Click on “Make a return”

    3. Generate your return label

    4. Drop off your parcel at a Mondial Relay location

  • How long do I have to return an item?

    You have 14 days after receiving your order to register your return online.

  • What are the processing times?

    Returns will be processed within 15 business days following the receipt of your package by our team.

  • Will I receive a refund or store credit?

    ● By default, store credit is automatically issued once your return is approved.

    ● If you prefer a refund, simply send us a request by email at: sav@brentiniparis.com

  • Can I exchange an item?

    We do not offer direct exchanges. To get a different size or another model, simply return the item and place a new order.

  • How long is store credit valid for?

    Issued store credits are valid for one year from their date of issue.

  • How do I make a return from abroad (outside France)?

    To return your parcel, please follow the steps below:

    WE DO NOT ACCEPT RETURNS AT PICK-UP POINTS:

    1. Purchase a return label through the carrier of your choice

     (Colissimo, Chronopost, etc.).

    2. Send the parcel directly to our address:

    44 rue des Combalettes, 01100 Oyonnax

    3. Make sure to include a note inside the parcel indicating your order number, first name, last name, and email address.

  • What payment methods do you accept?

    ● Credit/debit card (Visa, Mastercard)

    ● PayPal

    ● Apple Pay / Google Pay

    ● Pay in installments (via Klarna/Alma depending on your country)

  • Is my payment secure?

    Yes! All your transactions are 100% secure thanks to SSL encryption.

  • How do I choose my size?

    A size guide is available on each product page. To help you, we also indicate the size worn by our models.

  • Are the items true to the photos?

    Yes, all our photoshoots are carried out by our teams. The products accurately match the visuals you see on the website.

  • How should I care for my clothes?

    Each item comes with a care label detailing washing and care instructions to keep your pieces in perfect condition ✨

  • How can I contact customer service?

    You can write to us at sav@brentiniparis.com or call us directly at +33 4 81 68 07 92.

  • What are your opening hours?

    We are available from Monday to Friday, from 9:00 AM to 4:00 PM. Outside of these hours, you can leave us an email and we will get back to you as soon as possible.

  • How long will it take to get a response?

    Our team is committed to replying within 24 to 48 business hours at the latest.